Home Insurance Claims
Use our online home claim form and open your file in just a few minutes
Water Damage
Secure the premises and document the damages
- Cut the electrical power to all rooms affected by water damage (make sure not to come into contact with water).
- Shut off the water supply, whether the main water valve or a secondary valve, as necessary.
- Take pictures or videos of the premises before cleaning or moving anything.
- Don’t throw away damaged property or take it out unless it has become a health hazard.
Call our Claims Department
- 1 877 871-7500, and follow the options: 1 - 1.
- We’re open 24/7.
- We will tell you how to proceed to make your claim.
Limit the damage
- Move any objects not yet affected by water damage.
- Remove as much water as you can to avoid further damage.
- Clean up the premises.
Prepare your claim
- Make a list of damaged items.
- Take photos of the damage.
Fire
Make sure you and your family are safe
- Get out and make sure everyone in your home gets out.
- Don’t stop to take anything on your way out.
- Don’t return inside your residence until authorized by the competent authorities.
Call the fire department
- Dial 9-1-1.
Call our Claims Department
- 1 877 871-7500, and follow the options: 1 - 1.
- We’re open 24/7.
- We will tell you how to proceed to make your claim.
Prepare your claim
- Make a list of damaged items.
- Take photos of the damage.
- Don’t throw away damaged property or take it out unless it has become a health hazard.
- Don’t make any repairs before speaking with your insurer.
Theft
Get out of your home and call the police
- Exit the premises as soon as you discover the theft.
- Call 9-1-1 for the police to secure the premises and fill out an incident report.
Call our Claims Department
- 1 877 871-7500, and follow the options: 1 - 1.
- We’re open 24/7.
- We will tell you how to proceed to make your claim.
- You will need a copy of the police report.
Prepare your claim
- Make a list of stolen items.
- Take photos of the damage, if any.
- Don’t throw away damaged property or take it out unless it has become a health hazard.
Other situations
Make sure you and your family are safe
- Get out of your house if it’s unsafe, otherwise secure the premises and take pictures and videos before doing anything else.
- Call emergency services (9-1-1) if you have any concerns for your safety or think you have been the victim of a crime.
Call our Claims Department
- 1 877 871-7500, and follow the options: 1 - 1.
- We’re open 24/7.
- We will tell you how to proceed to make your claim.
Prepare your claim
- Make a list of items for which you are making a claim.
- Take photos of the damage, if any.
- Don’t throw away damaged property or take it out unless it has become a health hazard.