Home Insurance Claims

Water Damage

Secure the premises and document the damages

  • Cut the electrical power to all rooms affected by water damage (make sure not to come into contact with water).
  • Shut off the water supply, whether the main water valve or a secondary valve, as necessary.
  • Take pictures or videos of the premises before cleaning or moving anything.
  • Don’t throw away damaged property or take it out unless it has become a health hazard.

Call our Claims Department

  • 1 877 871-7500, and follow the options: 1 - 1.
  • We’re open 24/7.
  • We will tell you how to proceed to make your claim.

Limit the damage

  • Move any objects not yet affected by water damage.
  • Remove as much water as you can to avoid further damage.
  • Clean up the premises.

Prepare your claim

  • Make a list of damaged items.
  • Take photos of the damage.

Fire

Make sure you and your family are safe

  • Get out and make sure everyone in your home gets out.
  • Don’t stop to take anything on your way out.
  • Don’t return inside your residence until authorized by the competent authorities.

Call the fire department

  • Dial 9-1-1.

Call our Claims Department

  • 1 877 871-7500, and follow the options: 1 - 1.
  • We’re open 24/7.
  • We will tell you how to proceed to make your claim.

Prepare your claim

  • Make a list of damaged items.
  • Take photos of the damage.
  • Don’t throw away damaged property or take it out unless it has become a health hazard.
  • Don’t make any repairs before speaking with your insurer.

Theft

Get out of your home and call the police

  • Exit the premises as soon as you discover the theft.
  • Call 9-1-1 for the police to secure the premises and fill out an incident report.

Call our Claims Department

  • 1 877 871-7500, and follow the options: 1 - 1.
  • We’re open 24/7.
  • We will tell you how to proceed to make your claim.
  • You will need a copy of the police report.

Prepare your claim

  • Make a list of stolen items.
  • Take photos of the damage, if any.
  • Don’t throw away damaged property or take it out unless it has become a health hazard.

Other situations

Make sure you and your family are safe

  • Get out of your house if it’s unsafe, otherwise secure the premises and take pictures and videos before doing anything else.
  • Call emergency services (9-1-1) if you have any concerns for your safety or think you have been the victim of a crime.

Call our Claims Department

  • 1 877 871-7500, and follow the options: 1 - 1.
  • We’re open 24/7.
  • We will tell you how to proceed to make your claim.

Prepare your claim

  • Make a list of items for which you are making a claim.
  • Take photos of the damage, if any.
  • Don’t throw away damaged property or take it out unless it has become a health hazard.