Security
Site security measures
Our site is subject to the highest standards of security for online transactions. Every precaution is therefore taken to ensure that the personal information you send us is properly protected.
In short, this means that all communications between your computer and our servers regarding your online quote and purchase are secure (via SSL protocol).
Personal security measures
For maximum security, always ensure that the environment is secure when you browse and send confidential information. If you don't see the security seal on the screen (closed padlock) or if you see a broken seal (open padlock), the security of your online data transmission is not guaranteed and a third party could intercept it. The location of the security seal varies according to the browser used.
It is important that you close your session once you have obtained an online quote or completed your purchase, or if you have to leave your computer unsupervised for a moment during a session.
The cache memory is a temporary memory in which your computer stores information you consulted during a session. As a result, once you have obtained an online quote or completed your purchase, your computer's cache memory may contain personal information. To keep this information confidential, we recommend that you empty the cache memory at the end of every session.
Online transaction security measures
At National Bank Insurance, we have put all the appropriate measures in place to ensure the security of your transactions. Every precaution has been taken to ensure that information transmitted to us whenever you use secured areas of the Site is protected against error, loss or unauthorized access. The SSL (Secure Sockets Layer) protocol it uses ensures that any data transmitted can only be viewed by authorized individuals.
For your part, you should always ensure that you are browsing in a secure environment. Keep an eye out for the security icon (closed padlock), which should be displayed on your screen, and ensure and that https is indicated in the address bar of your browser, which will enable you to carry out online transactions securely.
Voice authentication service
What is the voice authentication service?
The voice authentication service is an authentication technology that uses the unique characteristics of your voice to verify your identity, allowing for faster and secure access to your accounts.
To use this service, call us and speak with an advisor. There’s no cost associated with the service.
What are the benefits of using this service?
- It helps you protect yourself against fraud. Your voice is as unique as your fingerprints.
- It saves you time. Voice authentication reduces the amount of security questions you need to answer when calling us.
- It’s free!
What is a voiceprint?
A voiceprint is specific to you and made up of more than 100 different identifying characteristics, such as the language you speak, the tone of your voice, and speech patterns. These characteristics are unique and cannot be imitated. This identifier is a unique code made up of a series of numbers and letters which can be used only to identify your voice.
It's a simple and secure way to identify you when you contact us. Your voiceprint is used only for this purpose.
How do I use this service?
You can sign up for the voice authentication service by calling us and speaking with an advisor. There is no cost associated with this service.
During the conversation, and with your consent, the system creates your unique voiceprint and stores it securely. On future calls, the system will match your voice to the voiceprint to identify you and give you quick and secure access to your accounts.
What happens if I have a cold?
The service should still work even when you have a cold. Hundreds of voice characteristics make up your voiceprint, and only a few of which are affected by a cold. A health condition that severely affects your voice may lead to failed authentication. Should this be the case, we will identify you by asking you security questions.
What happens if the service does not work?
Your unique voiceprint provides an easy-to-use and secure authentication experience. However, if the service is unavailable, you will still be able to identify yourself by answering a series of security questions.
Is it mandatory to use the service, and what happens if I don’t register for it?
It is not mandatory to sign up for this service. However, we recommend that you use it as it ensures a quicker and more secure authentication process.
You may withdraw your consent to use it at any time, and if you change your mind, you can re-enroll upon request.
If you decide not to enroll in the service, we will continue to authenticate you by asking you security questions.
Is this service secure?
The voice authentication service is a highly secure system that collects over 100 distinct voice characteristics to create your voiceprint. These features cannot be copied and help confirm your identity when accessing your accounts.
Your voiceprint is encrypted and securely stored in a database within Canada.
The system also uses detection methods that quickly identify a recorded or simulated voice creation.
The voice authentication service is an effective tool that lets us reduce the risk of fraud.
How do I withdraw my consent to the service?
You can withdraw your consent to the voice authentication service at any time by calling us. If you choose to do so, you will no longer benefit from this service, your voiceprint will be deleted, and we will identify you by asking you security questions.
You can re-enroll at any time by calling us.