Your opinion is important to us

Your opinion is important to us

At National Bank Insurance, the client experience is a top priority. No matter what you have to say, we’re here to listen and provide assistance.

If the service you received didn’t live up to your expectations, we want to know. The instructions below will guide you through the process of making a complaint.

National Bank Insurance Auto | Home

National Bank Insurance Auto | Home and its partner Belair Insurance Company Inc. are committed to providing outstanding service. Here are the steps to ensure that your concerns are dealt with fairly and effectively.

Step 1 - Contact our customer service or claim department

Our staff is available to answer your questions, concerns or just note your recommendations regarding our products and services. Contact us by: mail, phone or online.

Step 2 - Write a Complaint

If you are experiencing a problem that is beyond the scope of our customer service or if you are not satisfied with the solutions proposed, contact us at one of the following addresses:

By mail :

National Bank Insurance Auto | Home
7101 Jean-Talon East
Anjou, Quebec, H1M 3S5

By email :

Service.clientele@nbc-insurance.ca

Your complaint will be forwarded to the person concerned. As much as possible, we try to resolve the situation ourselves, internally.

If your problem is not resolved to your satisfaction, it will be brought to the attention of the person responsible for the resolution of our company's complaints.

Step 3 - get outside help

If you are still not satisfied with the proposed resolution or the handling of your complaint, you may request that a copy of your complaint file be sent to the Autorité des marchés financiers.

The Autorité des marchés financiers (AMF) reviews all complaints it receives and may recommend a mediation service if necessary and if the parties agree. Please note that the Autorité des marchés financiers does not provide any monetary compensation claimed by consumers (except in the cases covered by its specific programs).

Quebec: 418 525-0337

Montreal: 514-395-0337

Toll free number: 1-877-525-0337

Fax: 418-525-9512 or 514-873-3090

Email: information@lautorite.qc.ca

For the purposes of this section, "National Bank Assurances", "we", "our", "our" collectively mean National Bank Insurance Auto | Home and Belair Insurance Company Inc.

National Bank Life Insurance

Step 1 – Contact our Customer Service Department

Our employees are there to answer your questions, address your concerns or take note of your feedback on our products and services. Feel free to call us or contact us by mail or online.

 

Step 2 – Contact our Complaint Settlement Department

Some situations require more resources. Please contact our Complaint Settlement Department if you are unsatisfied with the outcome of the previous step. Once your request for assistance is received, if necessary we will consult specialists to assess the situation.

If your case is somewhat complex, we may require certain documents. The Complaint Settlement Officer will obtain all the elements needed to analyze your situation, then communicate the position of National Bank Life Insurance within 30 days. He will also inform you of any additional recourse available to you.

You can write to us online or at the following address:

 

Complaint Settlement Department

National Bank Life Insurance Inc. (1670-1)

1100 Robert-Bourassa Blvd., 5th Floor

Montreal, Quebec  H3B 2G7


RESIDENTS OF QUEBEC CAN CONTACT THE INFORMATION CENTRE OF THE AUTORITÉ DES MARCHÉS FINANCIERS:

Quebec City: 418-525-0337

Montreal: 514-395-0337

Toll-free: 1-877-525-0337

Fax: 418-525-9512 or 514-873-3090

Website : lautorite.qc.ca

 

Step 3 – Request external assistance

If you are still dissatisfied with our decision, contact:

 

The OmbudService for Life & Health Insurance (OLHI)

Complaint Settlement

Toronto: 416-777-9002

Montreal: 514-282-2088

Toll free: 1-888-295-8112

Website : www.olhi.ca

 

YOU CAN ALSO CONTACT:

The Office of the National Bank Ombudsman for Clients

 

Complaint Settlement

P.O. Box 275

Montreal, Quebec  H2Y 3G7

Telephone: 1-888-300-9004 or 514-394-8655

Fax: 1-888-866-3399 or 514-866-3399

Email: ombudsman.clients@nbc.ca

National Bank Insurance Firm

Step 1 – Contact your advisor or our Customer Service Department

Our employees are there to answer your questions, address your concerns or take note of your feedback on our products and services. Call us at 1-888-871-3608, or contact us by mail or online.

 

Step 2 – Contact our Complaint Settlement Department

Some situations require more resources. Please contact our Complaint Settlement Department if you are unsatisfied with the outcome of the previous step. Once your request for assistance is received, we will consult specialists and managers from various departments to assess the situation.

If your case is somewhat complex, we may require certain documents. Once the Complaint Settlement Advisor has obtained all elements needed to analyze your situation, he will communicate the position of National Bank Insurance Firm within 30 days. He will also communicate additional recourse available to you, if applicable.

 

You can write to us online or at the following address:

 

Complaint Settlement Department

National Bank Insurance Firm (1971-1)

1100 Robert-Bourassa Blvd., 5th Floor

Montreal, Quebec  H3B 2G7

 

Step 3 – Request external assistance

If you are still dissatisfied with our decision, contact the Office of the National Bank Ombudsman for Clients:

 

Complaint Settlement

 

P.O. Box 275

Montreal, Quebec  H2Y 3G7

Telephone: 1-888-300-9004 or 514-394-8655

Fax: 1-888-866-3399 or 514-866-3399

Email: ombudsman.clients@nbc.ca

 

RESIDENTS OF QUEBEC CAN CONTACT THE INFORMATION CENTRE OF THE AUTORITÉ DES MARCHÉS FINANCIERS:

Quebec City: 418-525-0337

Montreal: 514-395-0337

Toll-free: 1-877-525-0337

Fax: 418-525-9512 or 514-873-3090

Email: information@lautorite.qc.ca

NBC Assistance

Step 1 – Contact our Customer Service Department

 

Contact us by mail, by calling 1-888-535-0510, option 1 or online.

 

Step 2 – Request external assistance

Contact the Office of the National Bank Ombudsman for Clients:

 

Complaint Settlement

P.O. Box 275

Montreal, Quebec  H2Y 3G7

Telephone: 1-888-300-9004 or 514-394-8655

Fax: 1-888-866-3399 or 514-866-3399

Email: ombudsman.clients@nbc.ca