Life and Travel Insurance Claims

Travel Insurance 

Travel assistance

If you need to receive medical attention abroad; contact our assistance service, available 24/7, to confirm your coverage before incurring costs.

You will be guided through the steps to follow so that you are well taken care of. This will ensure that you are reimbursed for all eligible health expenses incurred abroad.

To file a claim

Contact the assistance provider: As soon as any event covered by travel insurance occurs, contact the assistance provider at 1-844-783-7603 or 514-394-0075 (collect calls accepted) to confirm your coverage before incurring any expenses.

Fill out the form: The assistance provider will send you a claim form. You must fill out the form and return it as soon

as possible, ideally within 90 days of the event to which the claim relates.

You can also download the claim form from the CanAssistance website and find the information you need to submit your claim.

Provide requested documents:  The assistance provider may request supporting documents in order to complete the claim assessment. Return the requested documents within 90 days and no later than 1 year after the event to which the claim relates.


For your assistance needs

Call the NBC Assistance Customer Service Department

1-888 535-0510, option 2

Or 514-871-8360 (collect)

10-Year Term Life Insurance

  • Call our Customer Service at 1-877-871-7500, option 2. 
  • We will send you the necessary letters and forms.


Submitting a claim further to a critical illness diagnosis

  • In the event of a critical illness diagnosis, we must be notified within 30 days of the date of diagnosis.


Written claims must be sent through the mail:

National Bank Life Insurance 
800 Saint-Jacques Street, office 43511,
Montreal, Quebec H3C 1A3