Life and Travel Insurance Claims

Travel Insurance 

You signed up for travel insurance on or after December 16, 2019

As soon as an event covered by your travel insurance occurs, contact the assistance provider before incurring any expenses:

Canada and the U.S.: 1-844-783-7603

Worldwide: 1-514-394-0075 (collect calls accepted)

You signed up for travel insurance before December 16, 2019

You signed up for travel insurance offered by Blue Cross in partnership with National Bank Insurance. 

Travel assistance

If you need to receive medical attention abroad, you or your travel companion must immediately communicate with your assistance provider.

  • Canada and the U.S.: 1-800-361-6068
  • Worldwide (collect): 1-514-286-8411

These assistance lines are available 24/7.

To file a claim for Emergency medical care, Baggage, Purchase insurance and mobile devices, or Vehicle Rental

Complete the claims form on the CanAssistance website. Be as specific as possible. If you send the completed form by mail, include the supporting documents in the envelope. If you send it by email, include all the relevant information. All this information will help us assess and process your request. 

If the Insurer accepts the claim, it will pay, at the latest within 60 days of receipt of all the documents requested by the Insurer. If the request is refused, a notice will be sent within the same period. If you have questions about the response you receive, call CanAssistance at 1-888-235-2645 or 1-514-286-8345.


Contact Blue Cross Customer Service‡.

  • Quebec: 514-286-6690/1-800-387-2538
  • Ontario and Atlantic Canada: 1-800-557-3907

‡: Blue Cross is a registered trademark of Canadian Association of Blue Cross Plans, licensed Canassurance to hospital service Association an independent member carrying on business as Canassurance Insurance company in Quebec, Ontario and Atlantic Region.


For your assistance needs

Call the NBC Assistance Customer Service Department

1-888 535-0510, option 2

Or 514-871-8360 (collect)

10-Year Term Life Insurance

  • Call our Customer Service at 1-877-871-7500, option 2. 
  • We will send you the necessary letters and forms.


Submitting a claim further to a critical illness diagnosis

  • In the event of a critical illness diagnosis, we must be notified within 30 days of the date of diagnosis.


Written claims must be sent through the mail:

National Bank Life Insurance 
1100 Robert-Bourassa Blvd., 5th floor
Montreal (Quebec) H3B 2G7