Life and Travel Insurance Claims

Travel Insurance 

Travel assistance

If you need medical care abroad, you or your travel companion must immediately call our assistance service provider, CanAssistance‡.

  • From Canada and the US: 1-800-361-6068
  • From elsewhere in the world: 514-286-8411 (collect)

These help lines are available 24 hours a day, 7 days a week.

To submit a claim

Contact the Blue Cross Customer Service Department

  • Quebec: 514-286-6690/1-800-387-2538
  • Ontario and Atlantic Canada: 1-800-557-3907


For your assistance needs

Call the NBC Assistance Customer Service Department

1-888 535-0510, option 2

Or 514-871-8360 (collect)

10-Year Term Life Insurance

  • Call our Customer Service at 1-877-871-7500, option 2. 
  • We will send you the necessary letters and forms.


Submitting a claim further to a critical illness diagnosis

  • In the event of a critical illness diagnosis, we must be notified within 30 days of the date of diagnosis.


Written claims must be sent through the mail:

National Bank Life Insurance 
1100 Robert-Bourassa Blvd., 5th floor
Montreal (Quebec) H3B 2G7