Loan and credit card insurance claims

Claim process

Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why, we are reviewing our claim process for loan insurance:

1.   Complete the forms

We'll let you know what forms to complete based on your situation and insurance coverage. You can download the documents.

2.    Return the forms

Send the completed forms, along with all required documents, to the following address:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 15 working days.

Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.

or

By fax: 514-394-6604 or 1-866-394-6340

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

We must receive the documents no later than one year from the date that the event occurred.

In case of disability: information on the waiting period

There is a waiting period of 60 days before you can receive benefits. However, you can submit your claim before the end of the waiting period. You will remain responsible for making loan payments during the waiting period, while your file is being studied and once you start receiving benefits.

3.    Contact us

Call Customer Service³ at 1-877-871-7500, option 2 to file a claim. We'll guide you through each step of the process.

Claim process

Due to the current situation, the waiting time to speak to an agent is longer than usual. This is why, we are reviewing our claim process for each of the Credit Card Payment Insurance protections:

a) Involuntary job loss insurance

Send us a copy of the Record of Employment (Termination of Employment) provided by your employer:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 10 working days.

Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

b) Disability insurance

For a new request or a disability extension, send us a copy of the medical note completed by a doctor confirming the disabling diagnosis and the period of sick leave:

By email : assurances@bnc.ca

Include your first and last name and a phone number where we can reach you.

Your request will be processed within the next 10 working days.

Please note that the email you are about to send us is not secure. If you want to further protect the confidential information you send us, you can add a password on the document and then send us a second email with the password.

or

By mail:

National Bank Life Insurance
1100, Robert-Bourassa Blvd, 5th floor
Montreal, (Quebec) H3B 2G7

c) Life insurance, accidental dismemberment, critical illness, 1st diagnosis of cancer and Life event

Call us at 1-877 871-7500, option 2 to start your claim.